Stop & Shop Offers Discount Amid Cybersecurity Incident
Stop & Shop is giving customers a 10% discount due to a cybersecurity issue affecting its website and mobile app. The incident has caused online service outages.
Original reporting · hudsonvalleypost.com
Original: “Popular New York Grocery Store Offers an 'Apology' Discount”
Read “Popular New York Grocery Store Offers an 'Apology' Discount” at Hudson Valley Post →
How this was written. Westchester Made wrote this article with a language model from Hudson Valley Post’s reporting (model: @cf/meta/llama-3.3-70b-instruct-fp8-fast); it describes that reporting rather than adding to it. The original, linked above, is the full story.
Key points from Hudson Valley Post’s report
- Stop & Shop's website and mobile app are currently offline due to a cybersecurity incident.
- The company is offering a 10% discount on in-store purchases to show appreciation for customers' patience.
- There is currently no evidence that customer data has been impacted by the incident.
- Other grocery chains, including Hannaford, have also been affected by the cybersecurity incident.
A cybersecurity incident has impacted Stop & Shop, a popular grocery store chain in the Hudson Valley, according to Hudson Valley Post. The company's website and mobile app are currently unavailable. This has left customers unable to access certain online services.
The incident is related to a cybersecurity issue involving Stop & Shop's parent company, Ahold Delhaize. The company confirmed the issue and took some of its systems offline as a precautionary measure. This was done to prevent any further potential damage.
As a result of the outages, customers can no longer check weekly specials, plan shopping trips, or place online orders. The company's grocery stores, pharmacies, and gas stations remain open and are operating normally. Stop & Shop is working to resolve the issue as quickly as possible.
Stop & Shop President Roger Wheeler apologized to customers for the inconvenience caused by the incident. He stated that the company's team is working around the clock to resolve the issue. Wheeler also reassured customers that there is currently no evidence that their data has been impacted.
To show appreciation for customers' patience, Stop & Shop is offering a discount on in-store purchases. The discount is 10% off the next purchase, up to a certain amount. Customers can redeem the discount by checking in at the Savings Station at their local store.
The discount offer is valid until a certain date, according to the company. Stop & Shop is not the only grocery chain affected by the cybersecurity incident. Other chains, including Hannaford, have also experienced outages affecting their websites and mobile apps.
Hannaford's online services, including its website and mobile app, are currently unavailable. The company's pickup and delivery services have also been disrupted. Ahold Delhaize's other grocery chains have experienced similar online disruptions.
Questions and answers
What is causing the outages at Stop & Shop?
A cybersecurity incident involving the company's parent company, Ahold Delhaize, is causing the outages.
Will customers' data be impacted by the incident?
There is currently no evidence that customer data has been impacted by the incident, according to Stop & Shop President Roger Wheeler.
When will Stop & Shop's website and mobile app be back online?
The company has not announced a timeline for restoring its website and mobile app, but it will provide updates once they are back online.
